Identity Verification Collection Notice

This document explains how ZARMAN EXCHANGE PTY LTD[ABN: 70 692 742 957] (we, us, our) will collect, use, disclose and store your personal information to verify your identity document(s) using the Attorney-General's Department's Document Verification Service (DVS). This will only occur with your express consent.

We are bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), as well as the Identity Verification Services Act 2023 (Cth) (IVS Act). Your personal information will be handled in accordance with our obligations under this legislation.

Why is your personal information being collected?

We are required and authorised by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) to verify your identity before we can provide you with remittance and foreign exchange services.

How will we handle your personal information?

We collect your personal information through our website, online forms, and in-person interactions. The information you provide will be sent to the DVS Hub, administered by the Attorney-General's Department, and matched against official records held by the government agency responsible for issuing the identity document.

For Australian passports, Australian driver licences, Medicare cards, our standard online verification form collects document details rather than photos or scans. We retain the relevant identity details and verification records for our legal record-keeping obligations. Alternative verification may require supporting documents, such as certified copies, proof of address or source-of-funds evidence. These files are stored securely for review and retained only as required for verification and our legal obligations.

How will the Attorney-General's Department handle your personal information?

The DVS Hub facilitates information transfer between us and the document issuer. The DVS Hub itself does not retain any personal information and the Attorney-General's Department cannot view or edit any of the personal information transmitted through the DVS Hub.

What happens if you don't provide your personal information?

You do not have to agree to electronic identity verification. Contact us to arrange an alternative method, such as manually certified copies or live video verification. If you do not provide the information needed to verify your identity, we may not be able to provide our services. Information about third-party document verification systems is available at www.idmatch.gov.au.

Other disclosures

Where necessary, we may disclose your personal information to third parties, including:

• Outsourced service providers that connect us to the DVS Hub;
• Identity service providers (such as RapidID);
• Law enforcement agencies in certain circumstances.

Contact details

Email: info@zarman.com.au
Telephone: 0497851631