Privacy Policy

1. Our Commitment to Your Privacy

ZARMAN EXCHANGE PTY LTD (ABN: 70 692 742 957) (referred to as “we”, “us”, or “our”) is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, hold, and disclose your personal information. It also covers your rights to access and correct your information and how to make a complaint. This policy is available free of charge on our website: zarman.com.au

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our products and services to you. The types of information we may collect and hold include:

• Identity Information: e.g., Full name, date of birth, occupation.
• Contact Information: e.g., Proof of address, phone numbers, email addresses.
• Identification Documents: e.g., Details of your Australian Driving Licence, Australian Government-issued ID, or International Passport.
• Financial Information: e.g., Beneficiary bank account details, transaction history.
• Technical Information: e.g., IP address, device type.

We will not collect sensitive information about you (such as information about your health, race, or political opinions) without your consent, unless an exemption in the APPs applies.

3. How and Why We Collect Your Information

We collect your information in the following ways:

• Directly from You: When you register for an account, fill out forms, contact us by phone or email, or use our services.
• From Third Parties: We may collect information from third parties such as electronic verification services (to verify your identity), referrers, or publicly available sources.

Why we collect it: Our primary purpose for collecting your information is to provide you with our financial exchange services. This includes verifying your identity in line with our legal obligations, processing transactions, and managing risks.

Identity Verification and Express Consent

To comply with our legal obligations, we use third-party electronic verification systems to check the personal details and identification documents you provide against official records. We perform these electronic checks only after you expressly consent using our identity verification consent statement. For more information about how these third-party document verification systems operate, please visit the official IDMatch website (www.idmatch.gov.au).

Consequences of Not Consenting & Alternative Methods

If you do not consent to the collection and electronic verification of your identification information, we will not be able to process your application or provide our services to you automatically. However, alternative methods of identity verification are available, such as providing manually certified copies of your identification documents or conducting a live video verification. Please contact us to arrange an alternative method.

4. Anonymity and Pseudonymity

We do not give you the option of dealing with us anonymously or under a pseudonym. This is because it is impracticable and illegal for us to provide our services to unidentified individuals (due to our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006).

5. How We Use and Disclose Your Information

We do not sell, share, or rent your personal information to third parties for their promotional purposes. We may disclose information to Service Providers (IT support, fraud prevention) or Law Enforcement and Regulators where necessary to comply with the law.

Cross-Border (Overseas) Disclosure

To process your transactions, we may need to disclose your personal information to recipients located outside Australia (e.g., Beneficiary financial institutions or global settlement network partners).

6. How We Hold and Secure Your Information

We take reasonable steps to protect your information from misuse, interference, loss, and from unauthorised access. These steps include Technical Measures (encryption, firewalls, two-factor authentication), Access Controls, and Physical Security.

Our standard online verification form does not collect or retain photos or scans of Australian passports, Australian driver licences, Medicare cards. We retain relevant document details (such as document numbers and expiry dates) and verification records for our legal record-keeping obligations. For alternative verification, we may securely collect and retain supporting documents, including certified copies, proof of address and source-of-funds evidence, where needed for verification and our legal obligations.

7. Cookies and Website Analytics

When you visit our website, we may use cookies and other tracking technologies. We use cookies to facilitate your access and understand how you interact with our website.

8. Your Rights: Access and Correction

You have the right to request access to and correction of the personal information we hold about you. You can request access by contacting our Privacy Officer. We will respond within a reasonable period (generally within 30 days).

9. How to Make a Complaint

If you have a concern about how we handled your personal information or our use of third-party verification systems, please contact our Privacy Officer first. If you are not satisfied, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any privacy-related queries, please contact us:

• Email: info@zarman.com.au
• Phone: 0497851631